The pandemic hit the performance of many companies, especially the service industries that focused on reducing costs to stay afloat. However, the need for productivity improvement remains at the core of most organizations’ issues. The 2010 decade observed the lowest productivity gain in modern times – not surprising when the most prominent innovations overshadowed. Smartphones, followed by social media, took the world by storm. Additionally, several promising and advanced technologies were stalled due to issues related to autonomous vehicles. Automation…