With COVID-19 hitting many companies’ performance, particularly in the service industries, they have focused their efforts on reducing costs to stay afloat. At the core of the problem for many organizations has been the lack of productivity improvement. In fact, the 2010’s decade was amongst the lowest productivity gain in modern times, which is not too surprising when the biggest innovation was arguably the smartphone followed closely by social media. Several promising, advanced technologies stalled as problems related to autonomous…